Refund & Return Policy
At Tupelo Honey Florida, we're proud to share some of the finest honey from North Florida's Apalachicola River Basin. We work hard to make sure every order arrives in excellent condition and that you're happy with your purchase.
Sometimes things don't go quite as planned, and we understand! If there's a problem with your order, we're here to help make things right.
Our 30-Day Return Policy
Our refund and return policy lasts 30 days from the date of purchase.
If more than 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
To qualify for a return:
- Your item must be unused and unopened.
- Your item must be in the same condition in which you received it.
- Your item must be in its original packaging.
- You must provide proof of purchase, such as an order confirmation or receipt.
Because honey is a food product, we cannot accept returns of opened or partially used containers for resale. However, if your honey arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.
Refunds
Once we receive and inspect your returned item, we'll send you an email confirming that your return has arrived.
We'll also let you know whether your refund has been approved or declined.
If your refund is approved, the refund will be processed and credited automatically to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or credit card provider.
Late or Missing Refunds
If you haven't received your approved refund yet, please follow these steps:
Check your bank account again to see whether the refund has been posted.
Contact your credit card company. It may take additional time before the refund officially appears on your statement.
Contact your bank, as some financial institutions require additional processing time.
If you've completed these steps and still haven't received your refund, please email us at ggarlick@fairpoint.net. We'll be glad to help you look into it.
Exchanges and Damaged Products
We only replace products if they are defective or damaged.
We take care when preparing and shipping our Tupelo Honey and Saw Palmetto Honey, but occasionally a bottle or package may be damaged during delivery.
If your order arrives broken, leaking, defective, or otherwise damaged, please contact us at ggarlick@fairpoint.net.
When contacting us, please include your order number, a brief description of the problem, and, if possible, photographs of the damaged item and packaging.
If an exchange is approved, we'll provide instructions for returning the product and arranging a replacement of the same item.
If you receive the wrong product, please let us know so we can arrange a correction.
Shipping Your Return
Before sending an item back, please email ggarlick@fairpoint.net so we can confirm your return eligibility and provide shipping instructions.
Our business address is:
Tupelo Honey Florida
14 Avenue D
Apalachicola, FL 32320
Please confirm the return shipping address with us before mailing any package.
Unless otherwise agreed, customers are responsible for paying their own return shipping costs.
Original shipping charges are non-refundable. If we provide a prepaid return label and its cost is the customer's responsibility, that amount may be deducted from the approved refund.
If you're returning a higher-value order, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of a package that does not reach us.
Delivery times for exchanged products will vary depending on your location.
Need Help? We're Here for You!
At Tupelo Honey Florida, we appreciate every customer who supports our small North Florida honey business.
Whether you have a question about a return, an exchange, or an order that didn't arrive as expected, please reach out. We'll do our best to help.
Tupelo Honey Florida
Jerry Garlick, Owner
14 Avenue D
Apalachicola, FL 32320
Email: ggarlick@fairpoint.net
Phone: 850-653-3550
Website: https://www.tupelohoneyflorida.net
Thanks for supporting Tupelo Honey Florida!
So, who's your Honey Man?
Jerry Garlick